Refund policy

Return and Refund Policy
Last updated: 15 September 2026

AdoreyCollective sells vintage and pre-loved bags. Each bag has been previously owned and may show signs of age, use, storage, or wear. Our bags are not brand-new, and customers should not expect brand-new condition.

Vintage and Pre-Loved Condition

Signs of use may include scratches, creases, scuffs, stains, fading, discolouration, tarnishing, peeling, odour, worn corners, handle or strap wear, lining marks, and missing original packaging or accessories.

Any significant flaws known to AdoreyCollective will be stated in the product description and shown in the photographs. Customers are responsible for reviewing the listing, photographs, measurements, and condition description before purchasing.

By placing an order, you acknowledge and accept the vintage or pre-loved condition of the bag.

All Sales Are Final

All purchases are final. We do not accept returns, exchanges, or refunds for:

• Change of mind
• Incorrect choice of style, colour, or condition
• Personal preferences
• Normal vintage wear or imperfections
• Odour, minor marks, or signs of previous use
• Differences in colour caused by lighting, photography, or screen settings
• Failure to read the product description or review the photographs
• Sale, promotional, or discounted items

Please contact us at hello@adoreyCollective.com before purchasing if you require additional photographs, measurements, or information.

Counterfeit Items

If you believe that an item is counterfeit, you must contact us within 3 calendar days of delivery at hello@adoreyCollective.com.

Please provide:
(Compulsory) 
• Your order number
• Clear photographs or video of the item
• Details explaining your concern
• Supporting authentication evidence

We may request an assessment from a qualified or reputable authenticator before making a final decision. The item must not be altered, cleaned, repaired, damaged, or excessively used while the claim is being reviewed.

If the item is confirmed by AdoreyCollective to be counterfeit, we will provide a refund for the purchase price. Return shipping will be covered or reimbursed by buyers after the return has been approved in writing.

A refund will not be issued solely because of a personal opinion or disagreement regarding authenticity without reasonable supporting evidence.

Other Eligible Issues

All sales are final. However, if an item is materially different from its listing, please contact us at hello@adoreyCollective.com as soon as possible.

Any claim may require photographs, video, or the return of the item for inspection. The item must be returned in the same condition in which it was received.

If a claim is approved, AdoreyCollective may provide an appropriate remedy, including a repair, replacement, partial refund, or full refund, where required or permitted by applicable law.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under Singapore law.

Return Shipping

For an approved return, the customer is responsible for all return shipping costs unless otherwise required by law.

Returns sent without prior written approval may be refused.

Shipping Delays, Loss, and Damage

AdoreyCollective is not responsible for courier delays, customs delays, failed delivery attempts, incorrect addresses supplied by the customer, theft after confirmed delivery, or parcels lost or damaged after being handed to the courier, except where applicable law provides otherwise.

Delivery times are estimates provided by the courier and are not guaranteed by AdoreyCollective.

If your parcel arrives visibly damaged, please take photographs of the packaging and item immediately and email us within 48 hours of delivery. We will assist with contacting or submitting a claim to the courier, but the courier’s investigation, decision, and compensation timeline are outside our control.
Customers are responsible for providing a complete and accurate delivery address and for paying any customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unclaimed or Returned Parcels

If a parcel is returned because of an incorrect address, refusal to accept delivery, unpaid customs charges, failed delivery attempts, or failure to collect the parcel, the customer is responsible for any additional shipping, storage, customs, and handling charges.

Any refund request for an unclaimed or returned parcel will be reviewed individually and may be reduced by the original shipping cost and other charges incurred.

Order Cancellation

Orders may be cancelled only if fulfilment has not started. Once an order has been shipped, cancellation is no longer available.

Please email hello@adoreyCollective.com immediately if you wish to request a cancellation.