Shipping policy
Shipping Policy
Last updated: 15 September 2026
AdoreyCollective ships vintage and pre-loved bags from Thailand to international destinations.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed on weekends or public holidays. Processing times may be longer during sales, promotions, or periods of high order volume.
Customers will receive shipping confirmation and tracking details once the order has been dispatched.
Shipping Rates
Shipping fees are calculated and displayed at checkout based on the delivery destination, parcel size, weight, and selected shipping service.
The shipping fee paid at checkout covers delivery charges only unless otherwise stated.
Delivery Times
Estimated delivery times are provided by the courier and are not guaranteed by AdoreyCollective.
Delivery may be delayed because of customs inspections, public holidays, weather conditions, courier delays, incorrect address details, failed delivery attempts, or other circumstances outside our control.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, GST, clearance fees, or other charges imposed by the destination country.
Any customs duties, taxes, clearance fees, or additional charges are the responsibility of the customer unless the order specifically states that these charges are included in the shipping price.
AdoreyCollective does not control the amount charged by customs authorities and cannot guarantee that a parcel will not be delayed by customs.
Customers are responsible for checking the import rules and charges applicable in their country before placing an order.
Delivery Address
Customers must provide a complete and accurate delivery address, including the recipient’s full name, unit number, postal code, telephone number, and any other information required by the courier.
AdoreyCollective is not responsible for delays, failed delivery, additional shipping charges, or returned parcels caused by an incorrect or incomplete address provided by the customer.
Lost, Delayed, Stolen, or Damaged Parcels
Once an order has been handed to the courier, AdoreyCollective is not responsible for courier delays, loss, theft after confirmed delivery, or damage during transit, except where applicable law provides otherwise.
If a parcel appears damaged upon delivery, customers should:
1. Take clear photographs of the parcel and packaging;
2. Keep all packaging materials; and
3. Contact us at hello@adoreyCollective.com within 48 hours of delivery.
We will assist the customer in contacting the courier or submitting a delivery claim. However, the courier controls the investigation, outcome, and compensation process.
Unclaimed or Returned Parcels
A parcel may be returned to AdoreyCollective because of an incorrect address, failed delivery attempts, refusal to accept delivery, unpaid customs charges, or failure to collect the parcel.
The customer is responsible for any additional shipping, storage, customs, handling, or redelivery charges.
If a customer requests a refund for an unclaimed or returned parcel, the refund may be reduced by the original shipping fee and any costs incurred by AdoreyCollective.
Changes to Shipping Details
Please contact us immediately at hello@adoreyCollective.com if you need to correct your shipping address.
We cannot guarantee that address changes can be made after an order has been processed or shipped. If the parcel has already been dispatched, any redirection or additional delivery fee is the customer’s responsibility.
Shipping Restrictions
We reserve the right to decline or cancel an order if:
• The destination is outside our available delivery areas;
• The courier cannot safely deliver to the destination;
• The address is incomplete or invalid; or
• The destination country restricts the import of the item.
If AdoreyCollective cancels an order before dispatch, the customer will receive a refund of the product payment and any shipping fee paid for that cancelled order.
Contact
For shipping enquiries, please contact:
AdoreyCollective
Email: hello@adoreyCollective.com